Nick Chadaway DMN

DMN targets future growth as it develops expertise and evolves to meet changing client requirements

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Vehicle movement specialists, DMN is targeting future growth by developing its core business philosophy of ‘driven by people, supported by technology’ as it responds to changing customer needs.

Under the leadership of managing director Nick Chadaway, DMN has made a series of changes across its business including refining and enhancing its service offerings of: vehicle movements; Inspect & Collect; outsourced staff solutions; and MIVIS – the company’s vehicle movement and inspection solutions app.

Enhanced solutions

The refreshed impetus has already seen DMN enhance its solution provisions to clients across the UK including BT Fleet, Fleet Assist and Royal Mail.

A key focus for the business has been the development of its Inspect & Collect service which continues to elevate the levels of consistency and professionalism within the field of vehicle inspections and collections.

Utilising skilled staff and powered by a consistent technology driven processes, Inspect & Collect ensures all vehicles are inspected to either BVRLA or a customer’s own standards. The service ensures any vehicle damage is imaged, a signature is obtained at the point of inspection in order to minimise any potential disputes and, more importantly, the vehicle is immediately removed from the client’s location in one seamless transaction.

The service is supported by DMN’s own digital systems App – MIVIS which provides real time vehicle tracking, damage capture, vehicle imaging and electronic signature capabilities.

Refreshed business focus

‘It really is an exciting time for us as a business right now,’ explained DMN managing director, Nick Chadaway. ‘Our refreshed business focus has allowed us to improve our core provisions of quality service, high calibre personnel and intelligent technology. This is providing us with a sound footing on which to deliver enhanced services in both the physical and digital space with data a key driver in providing automotive insight to current and future potential partners.’

The ‘one stop shop’ for vehicle movement needs, DMN is currently undergoing a major recruitment drive to cater for the increased demand for its Inspect & Collect and outsourced staff solutions as part of its planned future growth.

To find out more, visit: https://dmnlogistics.co.uk/careers/

DMN Logistics pushes growth pedal to the metal

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A Birmingham logistics specialist is gearing up for record growth following significant investment in new premises, vehicles and branding.

DMN Logistics, which offers a range of vehicle logistics services including collection and delivery, storage, maintenance and specialist driver recruitment, has acquired two new premises in the Digbeth area of the city spanning over 16,000 square feet to house its head office and vehicle storage functions.

The company, which employs 50 people in Birmingham and a further 155 nationwide and handles over 65,000 vehicle deliveries annually, has also made significant investments in its covered vehicle transportation offering, acquiring 5 new car trailers for transporting prestige marques and electric vehicles.

These developments, coupled with further investments in fresh company branding, a new customer mobile app and website, put the £4.9 million turnover business firmly on track for record double digit growth this year as it looks to build on its top 5 positioning within the UK vehicle logistics market.

Commenting on the news, Nick Chadaway, managing director of the company, says:

“From relatively humble beginnings in 2010, we have steadily grown the business year on year and gained a solid reputation as a trusted supplier to commercial vehicle users the length of the UK. We set out our stall as a people-focussed operation from day one and this philosophy continues to serve the business well to this day, helping us retain prized blue-chip clients such at BT Fleet and CAT UK.

“Looking ahead, we see growing demand for our covered vehicle transport service, especially given the rise to prominence of electric vehicles and will be actively focussing on developing our driver services offering as more and more customers opt to rent drivers for their fleets on a short-term basis.”

DMN Logistics serves over 110  commercial clients nationwide, offering vehicle collection and delivery services from Aberdeen to Zennor. For further information, visit dmnlogistics.co.uk.

Look after employees as well as customers

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I came across an article recently that showed the automotive sector is now bottom of the league table for customer service, below insurance and utility companies.  The article also showed that honesty is the most valued trait in the way a company deals with customers, cited as a top three trait by 50% of people, followed by efficiency (48%) and reliability (44%).

One of the biggest mistakes lots of businesses make is not being both customer and employee centric. If you look after your employees, they will look after your customers.

Being slow to respond to web, email and phone enquiries is certain to give potential customers a bad impression. Ignoring customers is a cardinal sin. So everyone that touches a customer should be trained to respond quickly to all enquiries.

It may seem trivial, but when you consider that 85% of consumers that don’t have a call answered will never call back, and three quarters won’t leave an answerphone message either (I certainly won’t !).

A well trained, and engaged employee will go the extra mile to respond to all enquiries and shine for your business – we have lots of them here at DMN !